Terms and Conditions at West Coast Pet Care

Terms & Conditions and Privacy Policy

Definitions

General Definitions
1. Any reference to “we”, “our”, “us”, “West Coast” and so on, in the provisions of these Terms and Conditions refers explicitly to West Coast Pet Care Centre except where expressly stated.
2. Any references to “you”, “your”, “owner” and so on, in the provisions of these Terms and Conditions refers to the person identified in the Owner Details.
3. Any references to “pet” in the provisions of these Terms and Conditions refer explicitly to the subject animal identified by the Pet Details.

Web Site Use

Terms
1. By accessing the web site at https://www.west-coast.com.au,you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.
Use License
1. This license shall automatically terminate if you violate any of these restrictions and may be terminated by West Coast Pet Care Centre at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Disclaimer
1. The materials on West Coast Pet Care Centre’s web site are provided “as is”. West Coast Pet Care Centre makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, West Coast Pet Care Centre does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
Limitations
1. In no event shall West Coast Pet Care Centre or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on West Coast Pet Care Centre’s Internet site, even if West Coast Pet Care Centre or a West Coast Pet Care Centre authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
1. The materials appearing on West Coast Pet Care Centre’s web site could include technical, typographical, or photographic errors. West Coast Pet Care Centre does not warrant that any of the materials on its web site are accurate, complete, or current. West Coast Pet Care Centre may make changes to the materials contained on its web site at any time without notice. West Coast Pet Care Centre does not, however, make any commitment to update the materials.
Links
1. West Coast Pet Care Centre has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by West Coast Pet Care Centre of the site. Use of any such linked web site is at the user’s own risk.
Site Terms of Use Modifications
1. West Coast Pet Care Centre may revise these terms of use for its web site at any time without notice. By using this web site, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Governing Law
1. Any claim relating to West Coast Pet Care Centre’s web site shall be governed by the laws of Western Australia without regard to its conflict of law provisions.
Cookies
1. Like most websites we use Cookies to personalise your online experience and deliver content and advertisements specific to your interests. A Cookie is a small data file that is written to your hard drive when you visit our site. Cookies cannot read any data off your hard drive or other Cookies.
2. Third-party vendors, including Google use Cookies to deliver ads based on your past website visits.
3. Most internet browsers automatically accept Cookies. The Help feature on your browser will tell you how to disable Cookies or to notify you when a Cookie is sent. Please note because turning Cookies off may affect your overall browsing experience we recommend leaving Cookies enabled.

Boarding and Training Services

General
1. We reserve the right to revise, amend or otherwise alter these Terms and Conditions without prior notice and at our complete discretion.
2. We reserve the right to refuse the admission of any animal.
3. The owner agrees to give permission to West Coast to allow personal information regarding the owner and the pet to be provided to, or received from, a duly licensed veterinarian regarding the care of the pet.
4. The owner agrees to drop off and pick up the pet within advertised operating hours of West Coast or our appointed agents. Any outside arrangement for drop off or pick up of a pet outside advertised hours is at West Coast’s total discretion and charges will apply.
Fees
1. We reserve the right to revise fees without prior notice and at our complete discretion.
2. The owner acknowledges that upon signing this contract a lien comes into existence over the pet as security for West Coast against any and all outstanding fees and will remain in existence until the entire balance is paid in full.
3. The owner agrees to pay all costs and charges not later than the day of admittance of the pet to West Coast.
4. The owner agrees to pay for any and all additional costs and charges when the pet departs from West Coast.
5. There is no refund or credit for early holiday returns. Board rates are charged on a calendar day basis and the full period booked will be charged.
6. In the event of outstanding fees for a period of 2 (two) weeks after the advised pickup dates, and the owner has failed to advise of revised pick up dates we may proceed as follows;
  1. We may exercise our right to offer the pet for sale, arising from the lien over the pet, to cover the outstanding costs arising from the pet’s stay.
  2. Where the sale of the pet does not secure a price adequate to cover the cost of the owner’s debt to us, the owner will be liable for the remainder.
  3. Where the pet is, for whatever reason, deemed unsuitable for sale by West Coast the pet may be disposed of at our absolute discretion and the owner will be liable for all costs.
Liability
1. The owner agrees that they are solely responsible for the behaviour of the pet for the duration of its stay at West Coast.
2. The owner agrees to indemnify West Coast for any and all claim of loss or damage arising from any act or behaviour of the pet.
3. The owner agrees to indemnify West Coast for all costs and charges associated with special services requested during the pet’s stay at West Coast.
4. The owner agrees to indemnify West Coast for all costs and charges associated with all veterinarian costs incurred during the pet’s stay at West Coast.
  1. West Coast will, where possible, do all that is reasonable to contact the owner before veterinarian treatment is sought.
5. The owner agrees to indemnify West Coast for any and all other additional costs and charges incurred by the pet during its stay with West Coast.
6. The owner agrees that West Coast, our employees or our agents will not be liable for any items damaged, destroyed, left behind or otherwise lost on our premises during the pet’s stay.
Health and Care
1. The owner recognizes that West Coast employees and agents are not qualified veterinarians, and as a result are not qualified to diagnose latent health problems/issues the pet may have or provide specialist care that your pet may require.
2. The owner agrees that the pet shall be up to date with vaccinations covering the entire planned stay of the pet with us. Please visit our Vaccination requirements section for further details.
3. The owner agrees to disclose all relevant information regarding the health and any illnesses, health conditions/problems the pet may currently suffer from.
4. The owner agrees to disclose and provide any special care instructions for the pet during its stay with us.
5. The owner agrees to provide any/all medication the pet will require during the pet’s stay with us. The medication will be in its original packaging and accompanied by Vet instructional label.
6. If West Coast deems that due to the disclosed health and care information regarding the pet presents an increased risk to the pet whilst in the care of West Coast, we may at our discretion refuse a booking unless;
  1. The owner provides a vet report regarding the health care management regime of the pet and any risks that may arise whilst the pet is in care with us; and/or.
  2. The owner accepts West Coast owes no special duty of care in respect of pet health care management regimes above and beyond the level of reasonable care provided by West Coast who are not qualified veterinarians.
7. The owner agrees that if, on arrival at West Coast, the pet is found to be dirty, has fleas or requires grooming; we shall make reasonable attempt to contact the owner to advise of the situation.
  1. Where no contact can be made we shall take reasonable measures to rectify the issue, charges may apply.
  2. All dogs receive a complimentary hydrobath on departure from West Coast.
8. West Coast offers additional ‘Special Care’ & ‘Intensive Care’ services – The owner accepts that these programs do not require us to provide a higher level of care to your pet than what is reasonable in rendering those services in the circumstances taking into account paragraph 14.6.1.
9. By signing this contract the owner declares that they have given full and accurate information relevant to the care of the pet.
10. West Coast, our employees, and our agents cannot be held liable where any injury, sickness, and/or death occurs at West Coast premises or in transit where said circumstances arise as a result of:
  1. Owner’s failure to fully disclose any and all relevant information regarding the pet and instructions as to the pet’s care; and/or,
  2. Where we have acted with reasonable care with respect to paragraph 14.6.1.
Validity
1. If any clause or part thereof contained in this document shall be judged to be invalid for any reason whatsoever such invalidity shall not affect the validity or operation of the remainder of this document and such invalid clause or part thereof shall be deemed to have been deleted from this document.

Online Shopping Services

Ordering
1. Products displayed on this website may be ordered either online at any time or by telephoning/faxing the listed contact number provided on the website.
2. Telephone and Facsimile orders should only be made on Monday through to Friday during the business hours of 9:00am until 5:00pm Australian Western Standard Time.
3. Once an online order has been placed an automatic email confirmation will be sent to indicate that the order has been received.
4. This email confirmation will be sent to the address provided and will confirm the details of the order, but will not under any circumstances represent an acceptance that West Coast Pet Care Centre will be able to meet the order as placed.
5. The features of this website which facilitate commercial transactions are only intended for, and may only be used by, individuals who can form legally binding contracts under the applicable law of Western Australia.
6. Any orders will not be dispatched until West Coast Pet Care Centre receives payment of the order price in full.
7. Whilst West Coast Pet Care Centre aims to display items which are in stock as of the date shown, there may be times where stock availability is listed incorrectly due to circumstances which may include but are not limited to:
  1. When there is a large amount of orders on specific items and;
  2. When stock availability may be affected by unforeseeable events outside of our control.
8. In the event that we are unable to supply a particular item contained in your order and/or the product availability is displayed incorrectly, you will be notified as soon as practicable after receiving confirmation of your order.
9. Once notified you may then cancel you reorder and any sum of money already paid will be refunded in full.
10. In the event that the product availability is displayed incorrectly or we are unable to supply a particular item contained in your order, West Coast Pet Care Centre reserves the right to decline or cancel an order at any time.
11. If West Coast Pet Care Centre exercises this right to decline or cancel an order, any sum of money already paid by the purchaser will be refunded in full.
Prices
1. All prices displayed on our website are in Australian Dollars unless otherwise expressly stated.
2. The prices shown are representative of the corresponding products retail price and are inclusive of GST unless expressly stated.
  1. The purchaser is responsible for the payment of the listed order price in addition to any applicable taxes (which may include, but is not limited to, GST) and any other fees associated with the purchase which may include, but are not limited to, delivery charges as quoted by West Coast Pet Care Centre to you prior to the confirmation of the order.
  2. The purchaser is responsible for all local taxes, custom duties and other government charges that your order may be subject to.
3. Prior to the validation of your order the price of the products purchased will be assessed to ensure accuracy.
4. Whilst we aim to ensure that the pricing of all products displayed on our website are as accurate as possible we accept no liability in the event of any discrepancy between the price displayed on the website and the correct retail price of the product.
  1. In the event that the price displayed on the website differs to the correct retail price of the product, you will be notified as soon as practicable after the discrepancy in price comes to our attention.
  2. Once notified you may then cancel your order and any sum of money already paid by the purchaser will be refunded in full.
5. In the event of a pricing discrepancy, West Coast Pet Care Centre reserves the right to decline or cancel an order at any time.
6. If West Coast Pet Care Centre exercises this right to decline or cancel an order, any sum of money already paid by the purchaser will be refunded in full.
Payment
1. Payments for goods subject to an order may be made via the methods listed below:
  1. VISA or MasterCard Credit Card;
  2. PayPal;
  3. Direct Bank Deposit; or
  4. Approved Gift Certificate.
2. For orders placed via Facsimile and/or Telephone, you will be contacted by West Coast Pet Care Centre to obtain credit card payment details.
3. Under no circumstances are cash payments accepted via post or money order.
  1. West Coast Pet Care Centre are not responsible for any losses incurred as a result of cash payments being sent via post or money order.
4. The total amount charged to your credit card will be in Australian Dollars unless otherwise expressly stated.
5. The total sum of your order may be debited from your account immediately or as soon as your order is received and processed.
6. In an attempt to ensure that purchasing online through www.west-coast.com.au is as secure as practicable, your credit card details will be encrypted to minimise the possibility of any external party gaining access to your details.
  1. A purchaser’s credit card details are not stored anywhere on our website.
Delivery
1. West Coast Pet Care Centre utilises the services of Australia Post and other couriers to the discretion of West Coast Pet Care Centre to deliver goods Australia wide.
  1. The delivery fee reflects the size, weight, dimensions of the corresponding product and any associated packaging that is required to be shipped.
  2. All orders are shipped via standard Australia Post or other standard courier services unless otherwise expressly stated.
  3. Delivery fees are calculated by Australia Post automatically upon placing your order. To confirm delivery costs or for any further delivery enquiries you may contact us according to the requirements of Paragraph 19.1.1.
2. Prior to submitting your credit card details for payment, you will be automatically notified of the delivery costs to addresses within Australia.
  1. To confirm the availability of delivery outside of Australia, if applicable and being subject to paragraph 19.3, you may contact West Coast Pet Care Centre, either; at any time through the ‘Contact Us’ page on the website, or by telephone/facsimile to the numbers listed on the website on Monday through to Friday during the business hours of 9:00am until 5:00pm Australian Western Standard Time.
3. West Coast Pet Care Centre reserves the right to, in accordance with our sole discretion, refuse delivery of an order to an address not serviced by Australia Post or our selected courier service.
  1. In the event that West Coast Pet Care Centre exercises this right to refuse delivery to an address not serviced by Australia\ Post or our selected courier service in accordance with our sole discretion, any sum of money already paid by the purchaser will be refunded in full.
4. West Coast Pet Care Centre makes every effort to ensure that your order is shipped and delivered within 28 days however shipping and delivery of your order may be delayed in the event of circumstances, which may include but are not limited to:
  1. When orders are particularly large and/or onerous to execute.
  2. When orders are placed during peak periods.
  3. When events occur that are specific to Australia Post or our selected courier service and are out of our control.
5. West Coast Pet Care Centre accepts no responsibility for any items lost, incomplete, damaged, stolen, or otherwise modified during transit, from the point the goods are rendered to Australia Post or our selected courier service for delivery until the point the goods are delivered at the address designated by the purchaser in the confirmed order.
Returns
1. West Coast Pet Care Centre aims to provide a simple process to return goods subject to the conditions below.
2. West Coast Pet Care Centre will accept the return of products if they:
  1. Are deemed after inspection to be faulty and/or subject to a warranty replacement;
  2. Do not match the description;
  3. Differ from the item ordered;
  4. Are unfit for their intended purpose; or
  5. Have an explicit guarantee or extended warranty offered by West Coast Pet Care Centre and/or its suppliers at the time of purchase.
3. Products returned for the reasons contained in paragraph 20.1 will result in either a full refund, replacement of the original product or store credit to the value of the original purchase price.
  1. It is the purchaser’s responsibility to inspect goods as soon as practicable after delivery to determine if they are faulty.
  2. In inspecting the product for fault, the purchaser should have due regard to the nature of the goods and the function which they are intended to perform.
4. West Coast Pet Care Centre accepts the return of products in circumstances where you have incorrectly chosen, if and only if, the goods remain unopened in their undamaged and unmarked original packaging.
  1. Any items returned pursuant to paragraph 20.1 will incur a restocking fee of a minimum of 20% of the original purchase price.
  2. Products returned for incorrect choice will not be subject to a full refund and the purchaser may only receive shop credit or a replacement of the product.
  3. The value of the credit the purchaser may receive will be determined as the lesser of the original purchase price and the current price of the product as of the date the product is received back.
  4. The purchaser bears the onus of any costs, whether they are for return shipping or otherwise, incurred by returning goods.
  5. West Coast Pet Care Centre reserves the right to refuse the return of a product for incorrect choice if we are of the reasonable belief that the goods have been subject to the conduct contemplated in paragraph 20.6 below.
5. If you wish to return a product for whatever reason notice must be provided to West Coast Pet Care Centre through our ‘Contact Us’ page on our website.
  1. This notice is to allow the return, if applicable, to be facilitated.
6. No goods will be accepted for replacement or credit after a period of 7 days from the date of invoice unless they:
  1. Are deemed, after inspection, to be faulty;
  2. Do not match the description;
  3. Differ from the item ordered;
  4. Are unfit for their intended purpose; or
  5. Have an explicit guarantee or extended warranty offered by West Coast Pet Care Centre and/or its suppliers at the time of purchase.
7. West Coast Pet Care Centre reserves the right to inspect any product alleged to be faulty and you agree to have the goods ready for inspection upon being required to do so.
8. Goods that have been opened, used, tags or packing/instruction manuals removed or goods that were sold on a ‘no return’ basis cannot be returned, unless deemed after inspection to be faulty.
  1. The purchaser is responsible for the goods until the return delivery is completed and is liable for any damage incurred during the return of any such goods.
9. For your own protection, West Coast Pet Care Centre suggests that you utilise a secure delivery method which provides both a secure delivery method and insurance.
10. The above terms do not limit or otherwise affect your existing statutory rights which cannot be excluded.
Cancellation
1. Cancellation will not be deemed valid unless prior written consent from West Coast Pet Care Centre has been obtained.
Liability
1. West Coast Pet Care Centre grants no warranties in respect of products and services provided except those expressly specified on the website, or those which cannot be excluded under Australian law.
2. West Coast Pet Care Centre accepts no responsibility stemming from product descriptions or other information contained on our website and provides no guarantee that is accurate, current, complete or free from error.
3. West Coast Pet Care Centre, its employees or agents will not be liable for any loss or damage (including loss or damage as a result of third party claims, any loss of profits, and any type of loss or damage which may include but is not limited to, indirect, special, exemplary and/or consequential loss or damage) of any kind, whether for negligence, breach of contract, misrepresentation or otherwise, to the maximum extent allowable under Australian law.
4. West Coast Pet Care Centre is not responsible for any losses stemming from your use or inability to use our website, which includes but is not limited to circumstances resulting from unauthorised access and alterations to transmissions or data.
5. The information and services provided by West Coast Pet Care Centre on our website are provided on an ‘as is’ and ‘as available’ basis.
  1. West Coast Pet Care Centre accepts no responsibility for any loss or damage incurred as a result of the information and services being unavailable.
6. West Coast Pet Care Centre excludes all statutory or implied conditions and warranties to the maximum allowable by law and limits any liability, which cannot be legally excluded, to:
  1. Replacement of the goods ordered or the supply of equivalent goods.
  2. Repair of the goods.
  3. Payment of the costs to replace the goods.
  4. Payment of the costs of having the goods repaired (as determined by West Coast Pet Care Centre in our sole discretion).
7. The above terms do not limit or otherwise affect your existing statutory rights which cannot be excluded.

Indemnity
1. The purchaser expressly and irrevocably agrees to indemnify and keep indemnified against any claim brought against us, by a third party resulting from the provision or use of services, and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, what so ever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms.
Links to Other Material (Websites and Services)
1. Our website contains links to other websites which are not maintained, under the control of or associated with West Coast Pet Care Centre.
  1. These links are provided on a good faith basis for convenience only, West Coast Pet Care Centre makes no guarantees as to the accuracy of the information do they endorse, support or encourage any opinions contained therein.
Copyright/Trademark/Data Protection
1. All material contained on our website is subject to copyright law and trademark law and, unless otherwise expressly stated is owned by West Coast Pet Care Centre and/or affiliated companies.
2. All material contained on our website may only be used for the sole purpose of placing an order with West Coast Pet Care Centre.
  1. All other uses, that are inconsistent with the Copyright Act 1968,of any material contained on our website is not authorised unless specific prior written consent has been obtained from West Coast Pet Care Centre.
3. Information provided by the purchaser and the records of purchased items will be utilised in a manner to facilitate the monitoring and improvement of service, and for marketing purposes in accordance with our Privacy Policy.
Waiver of Legal Rights
1. A failure to pursue legal action, or to enforce any remedy in response to a breach of these Retail Terms and Conditions by the user, does not under any circumstances constitute a waiver of West Coast Pet Care Centre’s legal rights.
2. Any waiver of any provision of these Retail Terms and Conditions of use will only be effective if in writing and signed by an authorised representative of West Coast Pet Care Centre.
Applicable Jurisdiction
1. Any purchases, the use of this website and any other dealings between West Coast Pet Care Centre and you (‘The Purchaser’) are governed by the law of Western Australia.
2. The purchaser agrees to submit to the non-exclusive jurisdiction of the courts of Western Australia.

Privacy Policy

Privacy Policy

Your privacy is important to us, and it is West Coast Pet Care Centre’s policy to respect your privacy regarding any information we may collect while operating our websites. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. West Coast Pet Care Centre may change its Privacy Policy from time to time, and at West Coast Pet Care Centre’s sole discretion.

Terms & Conditions