Our Values

Empathy & Care

We always strive to be empathic and caring to the animals in our care and to our customers who use our services. We also add aim to provide both mental and physical enrichment suitable to each animal to ensure they have a healthy and happy wellbeing.  

Inclusiveness

We welcome, support and accept people from all backgrounds and identities. We work best when we work as a team, supporting each other, and finding strength through diversity.

Respect

We always strive to be respectful to our team, our customers and the pets in our care and be considerate to those around us.

Team Work

We work best when we work as a team, supporting each other. Together we can utilise each other strengths, and support and grow in our weaknesses.

Customer Service

Our customers and their pets are an extended part of our family. They place their trust and care of their pets into our hands. We strive to treat our furry guests as if they were our own. We strive to demonstrate consideration, respect and friendliness to our customers.

Supporting Sustainability

We support progress towards a sustainable future, care of the flora and fauna we share the planet with and reducing carbon footprints.