Does my pet need to be vaccinated prior to boarding?
Yes, all animals must be fully vaccinated to be able to holiday or train with us. If you are unsure of your pets vaccination status please speak to your veterinarian or our friendly staff. Go to our vaccination requirements page for more info.
What do the Pets sleep on?
All pets are given freshly washed Vetbed Gold – an anti fungal/antibacterial man made material similar to sheepskin.
Do I need to bring my pet’s own food?
All pets are fed super premium commercial food – Blackhawk for the dogs and Iams for the cats. You need to provide your pet’s food only if your pet is on a veterinarian prescribed diet or has other unusual, specific requirements. All pets will receive a meal no matter what time they arrive at our centre, so please don’t worry about feeding them before they leave home.
I have two or more Pets, can they stay together?
Yes, all our accommodation facilities are large enough to house two (or more) pets; if your dogs need separating during feeding please advise reception during check in. Larger cat families can stay together and may prefer the extra space available in our suites. Unfortunately we can not board your cat and dog together
Are the cats disturbed by the noise of the dogs?
The cat accommodation is a completely separate building away from the dogs. The cats in suites can watch the dogs arrive and leave if they wish, but they can’t easily hear or smell the dogs, nor can they get close to the dogs (or the dogs to the cats).
What if there is a emergency medical problem?
We have an on call veterinarian for the centre and there are several excellent veterinarians in close proximity, along with emergency facilities that are open all night and on holidays. We treat every guest as we do our own pets, and you may rest assured that they will receive the best attention possible.
What should I bring when checking in my pet?
All pets must be up to date on their vaccinations so please bring proof of this, payment of holiday fees are required when you check your pet(s) in. Bring any medications in their original containers with veterinarian instructions on them, any special food needed, and emergency contact details for while you are away.
When do I pay?
For the convenience of our customers, accounts are settled at check in; Payments that are accepted are: cash, eftpos, MasterCard, Visa, Amex & Diners.
Can I inspect the facilities at the centre?
You are most welcome to come and have a look before boarding your pet, inspections are weekdays between 10.00am and 4.00pm and Saturdays between 10.00am and 12.00noon (no inspections are available on Sundays and public holidays). If you are at all concerned, inspections is recommended to set your mind at ease. We even offer a free overnight trial so your pet can get comfortable with its surroundings before its stay